211 Answers

Woman wearing a headset smiling directly at camera

Someone Who Listens

By Hailey Kurtenbach / December 23, 2022 /

Out of the wild variety of calls the 211 Statewide Helpline receives each week, occasionally our specialists connect with a caller who has a simple request — for somebody to listen and to be heard. Earlier this year, John Doe called 211 to share an idea for supporting individuals experiencing homelessness on the North Shore.…

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Niece with Aging Auntie

Support for Caregivers

By Hailey Kurtenbach / November 1, 2022 /

As the population ages, more caregiving is being provided by people who aren’t healthcare professionals. According to Mayo Clinic, about 1 in 3 adults in the United States provides care to other adults as informal caregivers. A caregiver is anyone who provides help to another person in need, such as an ill spouse or partner,…

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Hands on steering wheel while driving at sunset

Facing First-Time Call Fears

By Hailey Kurtenbach / July 29, 2022 /

Calling 211 for the first time can feel overwhelming. Who will answer? Should I even be calling 211 for this? What if I don’t know what to ask for – will they understand me? Currently living in her van on Maui, Mona wanted to apply for food assistance but wasn’t sure where to start. After…

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211 Assistance for Veterans Aloha United Way

A Veteran’s Assist

By Carolyn Hyman / June 2, 2022 /

Almost all of the calls that we receive to the 211 Statewide Helpline leave us moved. Our Specialists are trained to listen for needs that are both spoken and unspoken. Sometimes, this requires extra effort, knowledge and heart. We always try to go the extra mile for 211 users and we’re always grateful for the…

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Call 211 for Physical Therapy Resources

Physical Therapy Support

By Carolyn Hyman / March 7, 2022 /

AUW’s 211 Helpline is available by phone, text, email or online search. When “Lani” texted that she needed help for her husband, she was overjoyed to receive support so easily. “I didn’t know where to look for help so I was so happy to get the guidance. The information got me pointed in the right…

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Taxing Responsibilities

By Carolyn Hyman / February 28, 2022 /

When “Lois” called AUW’s 211 Helpline, she wasn’t sure she was going to receive any assistance. “I thought the only time we could call was for food or shelter, but I saw a poster and thought I would try.” This is a common response, but the more than 4,000 resources available through the AUW 211…

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It’s a SNAP

By Carolyn Hyman / February 21, 2022 /

Katerina, a 61 year-old Waikiki resident called AUW’s 211 Helpline in a panic. “I received a letter that I needed to update my SNAP information otherwise benefits would stop. I asked a friend to help me with the computer because I don’t know how to do that stuff.” SNAP, otherwise known as the Supplemental Nutrition…

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Like Riding a Bike

By Carolyn Hyman / February 15, 2022 /

“I don’t know how to ride a bike. I’m embarrassed to admit it, but it’s true,” a recent 211 website visitor admitted with a laugh. Amy went on to explain that her daughter has a school bike function coming up, and the kids who don’t know how to ride will be sent to practice “circles”…

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