211 Answers

Flexible Support

By Carolyn Hyman / March 7, 2022 /

AUW’s 211 Helpline is available by phone, text, email or online search. When “Lani” texted that she needed help for her husband, she was overjoyed to receive support so easily. “I didn’t know where to look for help so I was so happy to get the guidance. The information got me pointed in the right…

Read More

Taxing Responsibilities

By Carolyn Hyman / February 28, 2022 /

When “Lois” called AUW’s 211 Helpline, she wasn’t sure she was going to receive any assistance. “I thought the only time we could call was for food or shelter, but I saw a poster and thought I would try.” This is a common response, but the more than 4,000 resources available through the AUW 211…

Read More

It’s a SNAP

By Carolyn Hyman / February 21, 2022 /

Katerina, a 61 year-old Waikiki resident called AUW’s 211 Helpline in a panic. “I received a letter that I needed to update my SNAP information otherwise benefits would stop. I asked a friend to help me with the computer because I don’t know how to do that stuff.” SNAP, otherwise known as the Supplemental Nutrition…

Read More

Like Riding a Bike

By Carolyn Hyman / February 15, 2022 /

“I don’t know how to ride a bike. I’m embarrassed to admit it, but it’s true,” a recent 211 website visitor admitted with a laugh. Amy went on to explain that her daughter has a school bike function coming up, and the kids who don’t know how to ride will be sent to practice “circles”…

Read More