Is my call confidential?
Anyone contacting AUWʻs 211 Helpline is asked to provide zip code, age, and gender. Our Specialists use this information to search for resources that are most accessible and available for specific age groups and genders. None of the information collected will be used to identify you.
Some individuals may be asked for additional information. For example, when requesting information for SNAP benefit eligibility and for those who agree to a SNAP pre-screen, additional information is requested. In such cases, we would ask for your consent and collect additional information, such as the name and age of family members. We take every precaution to protect your personal information and will never share it without your explicit consent.
What happens with my personal information?
Your information is collected to ensure you receive the best assistance possible. Everything that you share with 211 Specialists or on our secure site is completely confidential. We do not share identifying information with any outside parties.
How many services can I find in the database?
Aloha United Way's 211 is the hub for social services in Hawai'i. There are more than 4,000 local service resources listed in our database. All listings are made up of health, social, nonprofit, and government services - there are no commercial or personal listings in our database. The list is always growing and all islands are represented.
What if I don't live on Oahu?
Our database includes resources for all Hawaiian Islands. Enter your zip code to learn about resources near you.
When you dial 211 you will be connected with the 211 agency in your area code. If you're outside of Hawai'i, call 877-275-6569, we will be happy to assist you with connecting to a 211 hub near you.
I don't speak English well. Can I still call 211?
Yes! We have a telecommunication provider that can offer live interpretation services in more than 150 languages.