Call trends provide service providers, government agencies, and policymakers with a pulse on where needs are shifting.
We are able to share crucial call data to help shape important discussions among regional leaders and nonprofits about when and what services are needed most, in real-time. While 211 Counts provides one look at the call data, we’ve partnered with the Hawaii Data Collaborative to provide a deeper dive. The Hawaii Data Collaborative Dashboard is available here. This timely snapshot shows how Hawaiʻiʻs households are faring at any given time.
As we work with our nonprofit partners, the 211 data, and a wide selection of other data points and community members, we are able to advise on the needs in our community and can focus on areas where we have the opportunity to make the greatest impact. We can make changes more efficiently, responding to changing needs, which makes 211 a vital resource.
2-1-1 Counts is a data dashboard that provides searchable data in simple-to-use format. Using 2-1-1 Counts, you’ll find a snapshot of community-specific needs displayed by ZIP code and island as recently as yesterday, enabling you to easily check trends, make comparisons and share information.
211 data is critical to service providers and government agencies working to identify trends and address emergency issues, as well as evaluate how well information about a service is being disseminated. See top requests and use customizable date ranges.
How to Use the 2-1-1 Counts Dashboard
If you are a service provider or depend on information provided by the 2-1-1 Counts service, please review a helpful guide that will walk you through how to best use the information on the dashboard. You can also investigate additional data at the 2-1-1 Counts page, here. If you have additional questions about 211 data, please contact us, firstname.lastname@example.org.
DATA - Total Calls, Total Requests, Top Request Category, Top Zip Code for Requests.