ʻO Katerina, he 61 makahiki o Waikiki i kapa ʻia ʻo AUW's 211 Helpline me ka hopohopo. "Ua loaʻa iaʻu kahi leka e pono iaʻu e hoʻonui i kaʻu ʻike SNAP inā ʻaʻole e pau nā pōmaikaʻi. Ua noi au i kahi hoaaloha e kōkua mai iaʻu i ka lolouila no ka mea ʻaʻole wau ʻike pehea e hana ai i kēlā mea. SNAP, i ʻike ʻole ʻia ʻo ka Shoʻonui Nutrition Akokua PHe laina ola ka rogram no nā ʻohana a me nā kūpuna e like me Katerina. Mai ka wā i loaʻa ai ka maʻi maʻi, ua ʻoki ʻia nā hola hoʻomaʻemaʻe o Katerina i nā hale hoʻomaha hoʻomaha. "He nui nā mea hoʻopau, ʻaʻole wau e hana i nā hola," wahi āna. Hoʻololi nā pōmaikaʻi SNAP i ka nui o kāna ʻai i kēlā me kēia mahina. “Ua kāhea au i ke keʻena no ʻelua pule me ka pane ʻole a ʻaʻole maopopo iaʻu inā pololei kaʻu waiho ʻana i kekahi mea. Ua kāhea au, haʻalele i nā memo a leka uila. Piha ka leo leo a makaʻu wau i ka lilo ʻana o nā pōmaikaʻi,” wahi a Katerina.

ʻO nā kelepona kōkua meaʻai kekahi o nā mea maʻamau a ʻo ka AUW 211 Helpline ke nānā nei i nā ʻano ma kahi dashboard kokoke i ka manawa maoli e ʻike ai i ka wā e pono ai ke kōkua hou. Ua kōkua ka AUW 211 Specialist iā Katerina e hoʻopili me nā waihona meaʻai a hāʻawi iā ia i ka ʻike pili no Helping Hands Hawaii's SNAP Outreach, he papahana i hoʻolālā ʻia e kōkua i nā noi a me nā nīnau. "ʻIke wau he nui ka poʻe nele a ke hoʻāʻo nei au e hoʻomanawanui, akā ʻaʻole hiki iaʻu ke haʻi aku iā ʻoe i koʻu mahalo nui no 211 a no 'Princess Leia' ka wahine maikaʻi i kōkua mai iaʻu mai 211."

Aia ma mua o 4,000 mau polokalamu ma ka waihona 211, akā inā ʻaʻole ʻoe makemake e hoʻokaʻawale i ia mau mea a pau, ʻo ka mea maikaʻi loa e hana ai, ʻo ke kelepona ʻana, ka kikokiko a i ʻole ke kamaʻilio. ʻO AUW's 211 Specialists ʻo ia nō, nā loea. Ma o kekahi mau nīnau maʻalahi a me kekahi mau pane pololei, hiki iā ʻoe ke loaʻa pololei i kāu mea e pono ai a i kekahi manawa ʻoi aku. Hāʻawi ʻo 211 ma mua o ka meaʻai, ka hale, a i ʻole ke kōkua ma hope o kahi pōʻino - hoʻopili ka lawelawe i nā poʻe kūloko me nā tausani o nā kumuwaiwai kaiāulu i paʻakikī ke ʻimi.