SUD Care Coordination
Overcoming addiction may feel overwhelming and hopeless, but you are not alone. Care Coordination is a free, confidential service that connects individuals with local treatment programs and recovery support services for Substance Use Disorder (SUD).
Care Coordinators are trained SUD specialists who offer guidance and encouragement for taking the next steps of your recovery journey.
They are available for anyone who doesn’t know where to turn, including individuals struggling with addiction to alcohol and/or drugs (prescription and illicit), or family members or friends that need extra support.
Speak with a Care Coordinator
It is quick and easy to connect with personalized, 1:1 support for Substance Use Disorder.
Dial 2-1-1 (808-ASK-2000) and Press "7"
If the number you are dialing from does not have an Hawai‛i area code (808), please request to be connected with a local specialist.
Hours of Service
Monday - Friday: 7 a.m. to 10 p.m.
Saturday, Sunday, and Major Holidays: 7 a.m. to 5 p.m.
Please leave an after-hours voicemail with your name and contact information, and a Care Coordinator will return your call within 24 hours.
Support for Mental Health & Crisis
Substance use disorders often occur simultaneously in individuals with mental illness, usually to cope with overwhelming symptoms. If you or a loved one are currently experiencing a mental health crisis, please contact the Hawai‛i crisis helpline by dialing or texting 9-8-8 (808-832-3100) or toll-free (800-753-6879).
What happens when you call?
SUD Care Coordinators are here to listen and help. During your first call, your coordinator will ask you a series of questions to get to know you – such as your name, age, and any health conditions we should know about. We’ll also ask about your location and what you’ve been going through. These details will help us better understand and address your unique needs to get you the right help.
Based on your conversation, your coordinator will search the Department of Health Alcohol & Drug Abuse Division (ADAD) treatment statewide database to find the best referral you may be eligible for. From nearby rehabilitation centers to ongoing counseling services, we’ll ensure we place you with the treatment program that best serves your healing and recovery.
Even if you do not have health insurance or might not be sure about how to pay for your treatment, there are ways to help cover the cost of treatment. We will work with you regardless of your insurance status.
You may also have other important needs, such as mental health, housing, food assistance or transportation, that will support you on your journey to wellness. Your coordinator will connect you to a 211 Community Resource Specialist who will help you find public programs, social services, and resources in your area.
If you are in need of mental health or crisis intervention services, we partner and work closely with the Hawaii CARES Crisis Line to connect you with live, trained mental health crisis workers who will better be able to help you with the services you need.
In some cases, with your consent, Care Coordinators will follow up with a treatment provider, the judiciary (probation/parole), or other case managers to coordinate SUD services/care. If you are in a place to learn how we can help you find the care you need, we are your first stop on the road to help you in your health and wellness.
Provided by the 211 Statewide Helpline in partnership with Hawai‛i CARES and the Hawai‛i State Department of Health Alcohol & Drug Abuse Division.