Substance Use Disorder Care Coordination

Overcoming addiction may feel overwhelming and hopeless, but you are not alone. Care Coordination is a free, confidential service that connects individuals with local treatment programs and recovery support services for Substance Use Disorder (SUD).

Care Coordinators are trained SUD specialists who offer guidance and encouragement for taking the next steps of your recovery journey.

They are available for anyone who doesn’t know where to turn, including individuals struggling with addiction to alcohol and/or drugs (prescription and illicit), or family members or friends that need extra support.

SUD Care Coordinator wearing a headset typing on a laptop

Speak with a Care Coordinator

It is quick and easy to connect with personalized, 1:1 support for Substance Use Disorder.

Call or Text (808) 808-1627

If the number you are dialing from does not have a Hawai‛i area code (808), please request to be connected with a local specialist.

Hours of Service

Monday - Friday: 7 a.m. to 10 p.m.

Saturday, Sunday, and Major Holidays: 7 a.m. to 5 p.m.

For after-hours calls, please contact the Hawai‛i Crisis Helpline by dialing or texting 9-8-8 or call (808) 832-3100

Support for Mental Health & Crisis

Substance Use Disorders often occur simultaneously in individuals with mental illness, usually to cope with overwhelming symptoms. If you or a loved one are currently experiencing a mental health crisis, please contact the Hawai‛i Crisis Helpline by dialing or texting 9-8-8.

Direct Number: 808-832-3100
Toll-Free: 800-753-6879

Hawaii CARES logo

What happens when you call?

Share your story

SUD Care Coordinators are here to listen and help. During your first call, your coordinator will ask you a series of questions to get to know you – such as your name, age, and any health conditions we should know about. We’ll also ask about your location and what you’ve been going through. These details will help us better understand and address your unique needs to get you the right help.

Find local Substance Use Disorder (SUD) services

Based on your conversation, your coordinator will search the Department of Health Alcohol & Drug Abuse Division (ADAD) treatment statewide database to find the best referral you may be eligible for. From nearby rehabilitation centers to ongoing counseling services, we’ll ensure we place you with the treatment program that best serves your healing and recovery.

Even if you do not have health insurance or might not be sure about how to pay for your treatment, there are ways to help cover the cost of treatment. We will work with you regardless of your insurance status.

Get help for other areas of your life

You may also have other important needs, such as mental health, housing, food assistance or transportation, that will support you on your journey to wellness. Your coordinator will connect you to a 211 Community Resource Specialist who will help you find public programs, social services, and resources in your area.

If you are in need of mental health or crisis intervention services, we partner and work closely with the Hawaiʻi CARES Crisis Line to connect you with live, trained mental health crisis workers who will better be able to help you with the services you need.

Receive ongoing Care Coordination support

In some cases, with your consent, Care Coordinators will follow up with a treatment provider, the judiciary (probation/parole), or other case managers to coordinate SUD services/care. If you are in a place to learn how we can help you find the care you need, we are your first stop on the road to help you in your health and wellness.

Provided by the 211 Statewide Helpline in partnership with Hawaiʻi CARES and the Hawaiʻi State Department of Health Alcohol & Drug Abuse Division. Note: Pregnant women and persons who inject drugs are priority populations for SUD CARES services.